Stronger Studio Privacy Policy
Stronger Studio (“we”, “our”, “us”) is committed to protecting the privacy of our clients and members (“you”, “your”). This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following personal data from you when you use our services, website, or apps:
Identity and contact data: name, date of birth, email address, phone number, home address
Membership and payment information: membership type, start date, billing details, payment history
Health and fitness data: medical conditions, injuries, exercise restrictions, class attendance
Communication preferences: marketing preferences, newsletter subscriptions
Technical data: IP address, device information, cookies usage, website activity
2. How We Use Your Data
We use your personal data for the following purposes:
Providing and managing our services
Registering and managing memberships
Booking classes and tracking attendance
Processing payments and issuing receipts
Communicating important membership updates
Improving our services
Monitoring class participation and preferences
Conducting surveys and feedback
Marketing and promotions (optional)
Sending offers, newsletters, or events if you have opted in
Analysing engagement with promotions
Compliance and legal obligations
Keeping records for tax and accounting purposes
Complying with UK law and health and safety regulations
3. Legal Basis for Processing Your Data
We process your personal data on the following lawful grounds:
Contractual necessity: to fulfil our membership agreement with you
Consent: for marketing communications and promotional materials
Legal obligation: to comply with financial and health regulations
Legitimate interests: to improve our services and ensure safety in the studio
4. How We Share Your Data
We do not sell your personal data. We may share your data with:
Service providers: payment processors, membership management software (e.g., Momence), IT service providers
Legal and regulatory authorities: if required by law or for safety/compliance reasons
Marketing partners: only if you have explicitly consented to receive marketing communications
All third parties are required to protect your personal data in accordance with UK GDPR.
5. Data Retention
We retain your personal data only as long as necessary to provide services or meet legal obligations. Typical retention periods:
Membership and payment records: 6 years (for tax purposes)
Health and fitness information: duration of membership + 2 years
Marketing preferences: until you withdraw consent
After retention periods, your data will be securely deleted or anonymised.
6. Your Rights
Under UK GDPR, you have the following rights:
Access: request a copy of your personal data
Correction: request corrections to inaccurate or incomplete data
Erasure: request deletion of your personal data (where lawful)
Restriction: request limits on how your data is used
Objection: object to processing, including for marketing purposes
Data portability: receive your data in a structured format
Withdraw consent: for marketing communications at any time
Requests can be made by contacting Stronger Studio at the details below. We aim to respond within 1 month.
7. Data Security
We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. Access to your personal data is restricted to staff who need it to perform their duties.
8. International Transfers
Where your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses or relying on adequacy decisions.
9. Cookies and Online Tracking
Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and provide personalised content. You can manage your cookie preferences via your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.
11. Contact Us
For questions, complaints, or to exercise your rights, please contact:
Stronger Studio
Email: hello@thestrongerstudio.com
Address: Shop 2, 47 Market Jew Street, Penzance, TR18 2HY
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/